Frequently Asked Questions (FAQ)
How do I contact you?
For any enquiries about your order or any assistance in ordering, please direct your email to email@example.com.
For collaboration opportunities, business development and media related matters, please contact firstname.lastname@example.org.
Alternatively, you can use our Contact Us form on the website.
Do you have a physical store?
We do not have a physical store currently.
Do you have a size guide?
Measurements for all sizes available are stated on their respective product details page.
Why is the colour of the product received different from the colour of the product shown on the website?
We always try to do our best to display the product colour as accurately as possible. However, the colours of the products visualised on the website could appear to be slightly different from the original as the actual colours you see depend on the resolution of your monitor screen, and also due to the strong studio lighting used.
What are the product care instructions?
Due to the nature of the diverse fabrications of products imported by The Little Affair, handwashing in cold water is encouraged for all apparels. Colour may transfer onto other garments. Do take note whenever necessary. Do not soak. Ironing with low to medium heat is encouraged.
Do I need to sign up for an account?
You do not need to sign up for an account to make a purchase. However, we recommend you to do so to keep track of your purchases as well as to receive exclusive members-only promotions.
How do I sign up for a TLA member account?
Click “Log In” on the top right hand corner of the website. Fill in your details under “Create Your Account” and register.
What are the benefits of having a TLA member account?
By being a TLA member, you would receive exclusive members-only promotions and invites to events. You will be able to keep track of your purchases and have your addresses saved for your convenience.
I can’t log into my account.
Please click "Forgotten Your Password?” A new password will automatically be generated and sent to your registered email. Please check your junk folder in the event that the email lands there.
How do I order?
Navigate through the menu categories to look for your desired products. Click on the product picture to bring you to the product details page. Once there, you will be able to view all the pictures available for that product.
Select desired size (check measurements tab if unsure), desired quantity and colour (if applicable). Click “Add to Cart”.
Once you added all the items that you want, click “Cart” at the top right hand corner of the website and check out the items.
Choose “Guest Checkout” if you do not want to check out with an account. If not, click “Checkout” and log in to your account. Proceed with the payment instructions.
Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is/are only secured upon submission of payment.
I have problems carting out an item. What should I do?
If you are unable to cart out the items, chances are that the items are already out of stock. You may want to check the site again to check on the availability of the item.
What payment methods do you accept?
- Bank Transfer
We accept payment via Internet banking, including inter-bank transfers, as well as ATM transfers. However, the receipt of ATM transfer has to be retained for further verification.
Kindly note that there will an additional transaction fee for payments made via PayPal.
I have a discount code. How can I use it in the payment of my order?
On the “Cart” page, key in your discount code and click update. The discount will be reflected accordingly.
Can I amend or cancel my order after confirming it?
All sales are final. Amendment and/or cancellation are not allowed.
What if I cannot make payment within the payment timeframe? (For bank transfer payments)
The item(s) will be released back on to the website and your order will automatically be cancelled.
Where to key in my payment details?
There will be a web link that you can click in the email sent to you to make payment. The web link will lead you to the page to key in your payment details.
What are the currencies accepted?
All prices listed on our site are in Singapore Dollar. The respective credit card company will convert this into your local currency.
My order payment has been verified, when will my items be shipped out?
All orders are processed and dispatched from our office within 3 working days - Monday to Friday, excluding weekends and public holidays.
What are the modes and costs of delivery offered (local)?
All orders will be shipped within 3 working days (excluding weekends or public holidays) upon payment confirmation. All shipping services will be via Singpost unless otherwise stated or requested. A dispatch notification email will be sent to you once your order is shipped.
We offer free registered shipping to domestic customers for orders (in a single purchase) above SGD120.
- Normal mail
Your parcels should reach you in 3 to 7 working days (excluding weekends and public holidays). Please note that the weight limit for normal parcels is at 2kg.
There is no tracking service available for orders shipped via normal mail. By opting for normal mail, you are deemed to be fully aware of the risks involved. The Little Affair shall not be held liable for any lost parcels/ damaged items mailed out via this mode of postage.
Accessories & Apparels - SGD1.50 for first item.
For every subsequent item, it will be an additional SGD0.50 per item.
- Registered mail
If you wish to opt for registered postage, there will be an additional flat rate of SGD2.24 standard fee on top of the total normal mail charges.
Your parcels should reach you in 3 to 7 working days (excluding weekends and public holidays). Please note that the weight limit for registered parcels is at 2kg.
Your tracking number will be sent to you within 2 to 3 working days once your parcel has been delivered.
- SingPost SmartPac
At a flat standard rate of SGD4.70, you would be expected to receive your Smartpac orders on the next working day upon verification of payment by 11:00am. The maximum weight of items is 3kg. However, it is not applicable for bulky item orders such as bags.
- A.M Mail Letterbox Delivery
At a standard rate of SGD2.60 per item, you would be expected to receive your AM Mail Letterbox orders by 11:00am on the next working day upon verification of payment by 11:00am. However, it is not applicable for bulky item orders such as bags.
What are the modes and costs of delivery offered (international)?
All orders will be shipped within 3 working days (excluding weekends or public holidays) upon payment confirmation. All shipping services will be via Singpost unless otherwise stated or requested. A dispatch notification email that provides you with your tracking number and a link to the shipping carrier’s website will be sent to you once your order is shipped.
Once your order has arrived in your country, it will be passed on to an internal postal service. If you are not around when your package arrives, the carrier will leave a card containing details on where or how to pick up your order or to rearrange delivery.
Shipping charges are auto-generated by the system according to the location of your country, and are measured by weight. Delivery usually takes 5 to 10 business days, however items can experience delays at customs.
I have not received my parcel, what should I do?
Please kindly contact email@example.com for the tracking number if you have not received your order after 10 working days (excluding parcels sent by normal mail).
An item is missing from my order.
We apologise for the incomplete order. Please contact firstname.lastname@example.org for assistance.
Are exchanges allowed?
Exchanges are allowed only if you have received a defective item or an incorrectly sent item. We do not provide size or colour exchanges. All items must be returned in original condition (unwashed, unworn and unaltered, with its tag intact).
Please contact us at email@example.com within 14 working days from the order dispatched date to request for an exchange.
What to do if I have received a defective item?
We apologise if we have sent you a defective item. Please email us at firstname.lastname@example.org. We will require you to mail back the defective item using registered mail. Postage charges will be reimbursed once we received the defective item. There is strictly no cash refund unless the exact item is out of stock.
What to do if I have received an incorrectly sent item?
We apologise if we have sent you an incorrect item. Please email email@example.com for assistance. We will require you to mail back the incorrectly sent item using registered mail. Postage charges will be reimbursed once we received the incorrectly sent item.
What to do if I have purchased an incorrect size?
We do not provide size or colour exchanges. However, you are allowed to return your item and we will issue you a credit note upon receipt of your item. The credit is strictly non-refundable. Returns will only be done for item(s) unworn, unwashed and unaltered, with its tag intact.
Customers are recommended to mail the item using a mode of delivery that allows tracking. The Little Affair will not be liable for loss mails via normal mail and will not proceed with the return if the parcel does not reach us. All additional shipping fees will be borne by the customer as all measurements have been provided.